Product Information
Q1: What are your main products? A: We specialize in wall-mounted cat furniture, including cat wall shelves, cat wall perches, cat climbing frames, wall cat beds and jumping platforms. Our products are designed for indoor cat entertainment, exercise and rest, saving floor space and improving the living environment of pets.
Q2: Are the cat wall shelves safe and sturdy? A: All of our cat wall shelves are made of high-quality solid wood, durable board and reinforced metal brackets. The structure is stable, load-bearing and anti-shake. It is safe for cats to jump, lie down and play daily.
Q3: Are the products easy to install? A: Each product is equipped with complete installation accessories and detailed English instructions. Customers can install it by themselves with common household tools. Professional installation is also optional.
Q4: Will the wall-mounted cat shelf damage the wall? A: The installation uses standard wall fixing accessories. For formal solid walls, the fixation is firm and will not cause large-area damage. We recommend confirming your wall type before installation.
Order & Payment
Q5: What payment methods do you accept? A: We support secure PayPal payment. All online transactions are encrypted to protect customer funds and information security.
Q6: Can I modify or cancel my order? A: Order information can be modified or canceled before shipment. Once the package is dispatched, the order cannot be changed or canceled.
Shipping & Delivery
Q7: How long is the order processing time? A: We need 1–3 working days for quality inspection, packaging and preparation after payment confirmation.
Q8: How long is international shipping time? A: Standard international shipping takes 8–18 working days, depending on destination country, logistics transportation and customs clearance progress.
Q9: Can I track my order? A: Yes. After shipment, we will send the official tracking number and logistics link by email for real-time checking.
After-sales & Return
Q10: What if the product is damaged during transit? A: If the item arrives damaged or defective, please take photos of the outer package and damaged parts within 48 hours. We will verify and provide replacement or refund solutions.
Q11: What is your return policy? A: We support 30-day return service. The product must be unused, complete with original packaging and accessories. Damage caused by incorrect installation or artificial use is not eligible for free return.
Q12: How long does the refund take? A: After we receive and inspect the returned goods, the refund will be processed within 3–7 working days.
Service & Privacy
Q13: How do you protect customer privacy? A: Our website uses SSL secure encryption. We will never sell or disclose any personal information of customers, complying with international privacy protection regulations.